FAQ"s

Can I count on my information being kept private?

We do not provide or sell your information to any entity. We adhere to our strict Privacy Policy, which you can read here. Our commitment remains with our client's interests in confidentiality.

Can I sort your items by price?

You can sort by price and other criteria. Simply perform any search and a small drop down box that says "Sort By" will appear sitting on the top right of your search results.

Can your power wheelchairs be adjusted for ease of transportation?

Being able to adjust your wheelchair is crucial in order to enjoy true mobility. Yes, our power wheelchairs are adjustable for easy transfer. We also have power wheelchairs that you can dismantle for easy storage or transportation.

Does your site offer safe browsing and secure purchasing?

We have kept it safe from the start. All transactions on our site are encrypted with SSL technology. Additionally, we partnered with PAYPAL to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Look for this logo by scrolling to the left of any page on the website:

How can I keep an eye on my order's progress?

Keeping track of your item is straightforward. You will receive an email from us with your package's tracking number once your item has been shipped. Simply go the respective courier's site (FEDEX, UPS, DHL or USPS) and track your package.
If you do not have your tracking information on hand you can call us toll free at 1 (888) 797-8660.

How do I search for a specific wheelchair?

Scroll up any page on our site to find a search bar in the upper left hand side. Just input a key word, description or item code into the search bar and click the blue tab that says, "GO". A list of wheelchairs matching your description will appear. Just scroll down the page to view the search results.

How much do you charge for shipping and handling?

This depends on the product dimensions. You can view the cost of shipping upon checking out. We also suggest taking a look at our shipping policy so we can familiarize you with how our company works.

I would like to know about your refund policy, where could I find that?

You can review our refund policy by clicking here.
Our products are top of the line and we deal directly with the most respected manufacturers. We would like to hear about any issues so that we may know what to improve upon.

I would like to purchase an item, how do I proceed?

Making a purchase is made easy by taking these simple steps:

Perform a product search by entering a keyword or description in the search bar located in the upper left hand area of our website and click "Go".
Scroll down the results to find your item and click "add to cart" making sure the quantity of the item you want to purchase is correct.
After filling up your cart with the items you want to buy and in the desired quantities, simply click "proceed to checkout".

If you do not have an account with us, select "checkout as guest" under "CheckOut Method" and click "continue". If you already have an account with us just login by clicking here.

You will be asked to provide information pertinent to your order like billing and shipping info. Click "continue" in the "Order Review" portion of the checkout.
Lastly, fill in your payment information and click "pay now" to process your order.

What are the different types of wheelchairs you carry?

Our site carries an assortment of wheelchairs to satisfy all our clients.
Take a gander at our store. Always consult your health care professional before deciding what type of wheelchair is right for you.

What are the forms of payment you accept?

We accept all major credit cards for your convenience: Visa, MasterCard, American Express, Discover and electronic payments through PayPal.

Where can I find the wheelchair's specifications and descriptions?

You can find both by searching for a wheelchair and then looking to the right of the wheelchair image. You will find the description and the specifications for each wheelchair. You can browse our shop; we have wheelchairs for all your mobility needs.

Where do I find a list of products you sell?

You can view our categorized products in this page.

Where is your company based, how can I contact you?

Our main offices are located in Miami, FL and you can contact us by clicking here. We would like to hear from you should you have any questions or doubts.

Why should I register with your company?

Creating an account is convenient and makes your shopping easier. Your account provides you information about your current order, history of orders and allows you to manage addresses, payment methods and track your packages. Click here to create an account!.

What steps do I follow to make a purchase?

We make shopping user friendly and easy to use:

Search for your product by entering a keyword or description in the search bar located in the upper left hand area of our website and click "Go".
Once you find it, click "add to cart" making sure the quantity of the item you want to purchase is correct.
After filling up your cart with the items you want to buy and in the desired quantities, simply click "proceed to checkout".

If you do not have an account with us, select "checkout as guest" under "CheckOut Method" and click "continue".

You will be asked to provide information pertinent to your order like billing and shipping info. Click "continue" in the "Order Review" portion of the checkout.
Lastly, fill in your payment information and click "pay now" to process your order.

Where can I contact a representative of your site?

You are able to communicate with us in several ways. Visit our "contact us" page for more information.

Where can I view your refund policy?

You can review our refund policy here.
Delivering high quality products is our pride and joy. Please let us know if there is an error with your order.